Connect with customers at the moment of search
A direct line to 92% of global search traffic
Your storefront on Google Search
Enable customers to contact your business directly from Google Search results. Start conversations, support customers, and drive sales to prospects.
Messaging built-in to Google Maps
Now, when someone looks to find you on Google Maps, they can also start a conversation. Let them know your business is open and ready.
Rich features to make your business stand out
On top of being where your customers are Google’s Business Messages enables rich messaging like image carousels, buttons, suggested replies and more.
Use Google’s Business Messages for all types of conversations
Engage prospects that are actively searching for your product or business. Share information around special offers and promotions.
Connect with potential buyers and start your sales cycle faster than ever. Take advantage of meeting customers during their research phase.
Rapidly and efficiently resolve support queries with messaging. If a customer prefers phone support, share availability and helpful resources in the meantime.
A communication toolkit to increase engagement and drive CSAT
Rapid, effective resolutions with chat bots
Easily build chatbots and communication flows to answer common questions and inquiries as soon as they’re asked.Learn more about Flow Builder
Deep insight and analysis with AI and Smart Data
Automatically analyze incoming messages to giving insights to your team to respond quickly and effectively
An Inbox built for messaging delight
Inbox organizes incoming messages to your business allowing your team to respond to customers directly on Google properties.Learn more about Inbox
Bridging the gap between digital and brick-and-mortar stores:
Streamline customer experience
Today, customers meet your business digitally. Take full control over the experience from search, to directions, to purchase, and beyond.
Build on brand loyalty
Expand your base of loyal customers by offering an always-on, rapidly informative communication channel with your business.
Enjoy messaging efficiency
Messaging unlocks a one to many relationship between your team and the number of customers they can serve.